Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
spacious rooms
convenient location
noisy AC
initial service experience
7.8/10
Very good
Rooms
8.2
Location
8.3
Service
7.5
Dining
7.7
Guest reviews
7.8/10
based on 6 reviews
8.2
8.2/10 based on 1058 reviews
Geoff
United Kingdom,
May
2024
7.8/10
The hotel offers a mix of comfort with a wonderfully huge bed but lacks privacy due to the nearby trains. The location is convenient, being close to Balham station, perfect for exploring London, and situated above a pub for added convenience. The dining options are varied, including Chinese cuisine, and the service, though with some mixed experiences with the manager, overall pleasant. The facilities provide a decent experience, meeting basic needs effectively.
Rooms
8.0
The room featured an amazingly comfortable double bed and a Nespresso coffee machine, but there was limited privacy due to the nearby trains.
Service
7.0
The service provided was satisfactory, with some interactions being positive and others needing improvement.
Location
9.0
The hotel's location is very convenient, being over a pub and close to Balham train station for easy access to central London.
Dining
8.0
The dining experience included Chinese food and met my expectations.
Facilities
7.0
Basic facilities met my needs adequately during my stay.
Peter
United Kingdom,
March
2024
8.0/10
What a gem! The hotel is ideally located, just over a pub which makes everything super convenient. The rooms are fantastic, boasting a wonderfully comfortable double bed and a spacious bathroom with a standalone bath. The service was a bit hit and miss, but the housekeeping team was efficient. Dining was included and the fresh cream cakes were a lovely touch. Overall a great stay with some minor drawbacks.
Rooms
9.0
The rooms were amazing, with an incredibly comfortable double bed and a big, spacious bathroom featuring a stand-alone bath.
Service
7.0
The service had its ups and downs, but the housekeeping team was great.
Location
8.0
The location is very convenient, being over a pub and close to the train and underground stations.
Dining
8.0
The dining experience was inclusive, and the fresh cream cakes were a delightful treat.
Facilities
8.0
The facilities were solid, catering to all my needs during the stay.
John
United Kingdom,
November
2023
8.0/10
The hotel is located in a nice area over a pub, making it very convenient. The rooms are spacious, with a big comfortable bed, and a Nespresso coffee machine, but I found the pillows were not as comfy as I'd like. The service was a bit annoying during check-in but improved later. The location is convenient right near the underground. The dining experience included Indonesian dishes, which was a nice touch. Overall, it's a good value for money stay.
Rooms
8.0
The rooms are spacious, with a big comfortable bed and a Nespresso coffee machine, though the pillows could be better.
Service
7.0
The service was a bit annoying during check-in but improved later.
Location
9.0
The location is convenient right near the underground.
Dining
8.0
The dining experience included Indonesian dishes, which was a nice touch.
Facilities
8.0
The hotel offers good facilities.
Elizabeth
United States,
November
2023
7.8/10
The hotel is super convenient, being right over a pub and close to Balham station for easy travel into London. The rooms are spacious with a large bathroom, but the blaring music can be a bit annoying. The service was great, except for a small hiccup with the manager. The location is very convenient next to a big supermarket, but being over a busy pub might not be ideal for everyone. The dining was included and the facilities were satisfactory.
Rooms
8.0
The rooms are spacious and come with a large bathroom, but the blaring music can be a downside.
Service
9.0
The service overall was excellent, with just a minor issue with the manager during check-in.
Location
7.0
The location is very convenient being right over a pub and close to a supermarket, but it might be too lively for some being over a busy pub.
Dining
8.0
Dining was included, which was a nice perk.
Facilities
7.0
The facilities are decent and satisfactory for a comfortable stay.
Jamie
United Kingdom,
June
2023
8.6/10
I absolutely loved this hotel! The room was incredibly spacious with a Nespresso coffee machine and a wonderfully comfortable huge bed. The service was top-notch, except for a little hiccup with the manager. The location was perfect, especially being so close to Balham station for easy travels into London. The dining experience with home-made ice-cream was a delightful touch. Highly recommend staying here!
Rooms
9.0
The room was fantastic with a Nespresso coffee machine, big spacious bathroom, and amazingly comfortable double bed.
Service
8.0
The service was excellent overall, just a minor issue with one of the managers.
Location
9.0
The hotel is located in a nice area and being so close to Balham station makes it very convenient for traveling around London.
Dining
8.0
The dining experience was superb, especially enjoying the home-made ice-cream.
Facilities
9.0
The hotel offers great amenities and facilities for a comfortable stay.
Kathleen
United Kingdom,
May
2023
7.0/10
I had a mixed experience at this hotel. The rooms were spacious and had a freestanding bath, which was a nice touch, but the AC was blasting loud music, which was quite annoying. The service from the manager was a bit of a letdown initially, but things improved later. The location was super convenient, right by the train station, but being located over a pub could be noisy. The dining was satisfactory, with sliced tropical fruits for breakfast. The facilities were decent overall.
Rooms
7.0
The rooms were spacious with a freestanding bath, but the AC with blaring music was bothersome.
Service
7.0
The initial interaction with the manager was frustrating, but it got better later. Housekeeping service was good.
Location
8.0
The hotel's location right by the train station was super convenient despite being over a pub that could get noisy.
Dining
6.0
The dining experience was average with sliced tropical fruits for breakfast.
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